Shipping policy

All orders placed through the Mix Labs CBD wholesale website are processed and dispatched in the UK.

United Kingdom

DPD (Next Working Day Delivery) in the United Kingdom is £6.00.

We also offer your choice of courier above as Free Tracked Shipping for all orders over £350 (ex VAT).

TERMS

If your order is placed before 3pm (Monday - Friday), we will do our very best to dispatch your order on the same day, with the exception of extremely busy days. Any orders placed after our 3pm cut-off, will be dispatched on the next working day.  

Pre-orders will be dispatched within 1 working day of the items arriving at our warehouse. Any items that are available for pre-order will have the expected release date in the products description.

If your order has not arrived within the expected time frame, it may still be in transit. Use your tracking number sent to your accounts email address to find out where the parcel is. If you are having any issues with your delivery, please give us a call at your earliest convenience on 01892 481101 and we will do our best to find a resolution.

If your parcel arrives damaged or with any items missing, please inform us as soon as possible so we can this resolved for you (ideally within 24 hours of delivery). You can contact us on 01892 481101 or via email cbd@mixlabs.co.uk.